1. Information We Collect
The BTN CX platform collects information necessary for survey management operations, including but not limited to: user account information (name, email, role, branch assignment), survey response data, analytics and usage metrics, IP addresses and access logs, and device and browser information for security purposes. All data collection is conducted in accordance with applicable Indonesian data protection regulations.
2. How We Use Your Information
Information collected through the BTN CX platform is used exclusively for: authenticating and authorizing user access, managing survey creation, distribution, and response collection, generating analytics reports and customer experience insights, maintaining platform security and audit trails, improving platform functionality and user experience, and complying with regulatory requirements and internal policies of PT Bank Tabungan Negara.
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties. Data within the BTN CX platform is accessible only to authorized personnel based on their assigned roles and permissions (Super Admin, Admin, Editor, Viewer). Regional and branch-level access controls ensure that users only see data relevant to their operational scope. Data may be disclosed when required by law, regulation, or valid legal process.
4. Data Security
We implement robust security measures to protect your data, including: encrypted data transmission (HTTPS/TLS), two-factor authentication (2FA/TOTP), role-based access control with view-level scoping, secure session management with JWT tokens, regular security audits and access log monitoring, and on-premise deployment within BTN Bank's secured infrastructure in Jakarta.
5. Cookies and Tracking Technologies
The BTN CX platform uses essential cookies for session management, authentication state, and locale preferences. These cookies are strictly necessary for the platform to function and cannot be disabled. We do not use third-party advertising or tracking cookies. Analytics data collected is used solely for internal platform improvement and operational reporting.
6. Your Rights
As an authorized user of the BTN CX platform, you have the right to: access your personal information stored in the system, request correction of inaccurate personal data, understand how your data is being used within the platform, report security concerns or data breaches to the system administrator, and request account deactivation through your organization's established procedures.
7. Changes to This Privacy Policy
BTN reserves the right to update this Privacy Policy at any time. Changes will be communicated through the platform and will take effect immediately upon posting. Continued use of the BTN CX platform after any changes constitutes acceptance of the updated Privacy Policy. Users are encouraged to review this policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: [email protected] Phone: +1 (555) 123-4567